WHAT IS REFUND GUARANTEE AND WHY DO I NEED IT?
Sometimes we are so unlucky that we have been excited for weeks to see a concert, musical, or long-awaited event, and finally, an unforeseen force majeure prevents us from being able to attend. Our Refund Guarantee service gives you the peace of mind that in case this happens for any of the causes contemplated in the General Terms & Conditions of the Refund Guarantee Service mentioned in this document, you can recover the investment made in the tickets.
The General Terms & Conditions of the Refund Guarantee Service are mentioned below.
WHAT COVERAGE DOES GENERAL TERMS & CONDITIONS OF REFUND GUARANTEE SERVICE PROVIDE?
This service covers the following scenarios under the Ticket Refund Guarantee Service:
• If an event is cancelled by the event organizer.
• If the main acts/talents of the show do not appear.
• If the event performance is delayed by more than 6 hours.
• If the event venue is changed.
• If there have been delays in the customer’s flight travel. (Official supporting documents to be provided)
• If the customer could not attend the event due to medical reasons. (Official supporting documents to be provided)
• All claims must be submitted for review no later than 48 hours after the event ticket date.
• Ticket processing fee is not subject to refund.
IMPORTANT NOTICE: PLEASE CHECK ALL DETAILS CAREFULLY BEFORE PURCHASING
We kindly ask that you carefully review all the details related to your ticket purchase, as changes to ticket information, including name changes, are strictly not allowed. Once a ticket is purchased, it is non-transferable, and any modification to the ticket name or details is not possible.
Therefore, before completing your purchase, please take a moment to double-check all information such as the names on tickets, event date, and other critical details. This helps ensure that there are no issues with your entry to the event and avoids any disappointment or inconvenience. By purchasing, you confirm your agreement to these terms and acknowledge that name changes or corrections will not be available.